General

Locate the QR code on your bike's down tube, facing the wheel, and use the TENWAYS App to scan it for your Bike ID. If your bike is from an...

Our e-bikes can get serviced at most bike shops since most of the components can be found on the market.If you need help with the motor, battery, display, sensor, light,...

Please contact support@tenways.com for more details about a possible test ride.

Please kindly contact us at support@tenways.com, and provide us with your order number and frame number. Our team will get back to you as soon as possible.